Customer Service

 

Molecule Design strives to offer great customer service. Our team listens to your needs and offers product suggestions, spec sheets and swatches. Once you decide on your pieces, your order is entered, and followed up from beginning to end. We communicate with you every step of the way, until you receive your items, minimizing the headaches encountered by ordering via an 800 number that stops customer service once the order is placed.

Start by looking through our brands for some ideas. If you are Trade, please go to projects for a full description.

 

We also like to touch base with you a few months later to see how you are enjoying your new pieces. 

Therefore, we are worth the extra expense, besides you support your local small business by shopping with us, and that goes a long way. We deeply appreciate your support, it keeps our lights on and helps us continue our vision of bringing great affordable and collector design choices to the Santa Fe area. There is a lot going on out there in the world of design, we love to keep curious in order to share some fresh ideas with you.

By working directly with the manufacturers, we can inform you, our appreciated customer, when the company has discontinued any products you might be interested in, or introduces new ones. This happens on an annual basis when the manufacturer reviews production. You will be informed of the available options, colors, sizes, fabrics and materials. Rely on us for your product orders, we’ll simplify the process for you.  Our goal is to do our best. 

Don’t hesitate to contact us. We’ll be glad to help you with any product needs.