Customer Service

 

Customer Service

A small operation in Santa Fe, NM, we strive to develop great communication and follow up through the ordering process. You might think that you will save a few dollars by shopping out of state and benefit from ‘free shipping’. Once your order is placed, that’s it, you’re left out in the cold, to deal with the very frequent order issues, like damaged pieces in transport, inventory order mistakes, missed logistics transfer points and lost items, manufacturer production delays and more. Much can go unannounced. It comes with the industry.

 

We make sure to follow your order from beginning to end, and communicate with you every step of the way, until you receive your items. We also like to follow up with you a few months later to see how you are enjoying your pieces. 

Therefore, we are worth the extra expense, besides you support your local small business by shopping with us, and that goes a long way. We deeply appreciate your business, it keeps our lights on and helps us continue our vision of bringing great affordable or collector design choices to the Santa Fe area. There is a lot going on out there in the world of design, we love to keep curious in order to share some fresh ideas with you.

By working directly with the manufacturers, we can inform you when the company has discontinued any products you might be interested in, or introduces new ones. This happens on an annual basis when the manufacturer reviews production. You will be informed of the available options, colors, sizes, fabrics and materials. Rely on us for your product orders, we’ll simplify the process for you.  Our goal is to do our best.